Policies
Policies, Terms and Conditions:
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, technical information and knowledge base info as well as the selection, assembly and arrangement thereof, are the sole property of this Store or their respective owners ,ALL RIGHTS RESERVED You may use the content of this site for the purpose of shopping , placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Payment Types
We accept Visa, MasterCard, Discover ,Amex, Paypal , Western Union (in U.S. Dollars only).
Orders are not processed until funds have cleared.
We do not accept Checks or Money Orders.
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Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase, regardless of whether its representatives, employees or agents signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Handling Time
We will ship orders as the product becomes available. Orders are not processed or shipped on Saturday, Sunday, or Holidays however, there may be times when the product you ordered is either out-of-stock or back ordered at that moment and changes daily this will delay fulfilling your order, slightly. Additionally, The Part may need Programming with Your specific Vehicle Information which we await your response.(Please complete all Vehicle Checkout Information) We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping for a full refund other than Special Ordered Parts (Which will Incur a 20% Restock Fee)
For shipped & refused orders please refer to our return policy.
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We will keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, & to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions, You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
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Privacy on Other Websites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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You have 30 Calendar Days from Purchase to return your order.
REFUNDS ARE LIMITED ,30 DAYS FROM INVOICE DATE,
After 30 Days, REPAIR ,EXCHANGE or Store Credit ONLY. (exchange does not apply to r&r services)
Returned Parts Must have an RMA Form accompany it in the package,(Use the Forms Tab at the Top of the webpage)
Parts returned without RMA Form will delay processing.
20% Handling and Restock fee applies to each Authorized Return for Refund.
SHIPPING COSTS ARE NOT REFUNDABLE
Returns after the 30 calendar Days from invoice date will not be considered for Refund.
Reasons for refund being denied:
- (1) Part was installed (all products come Heat Shrink Wrapped)
- (2) Installed Improperly
- (3) Returned damaged & non rebuildable
- (4) Part was altered or Tampered with thus rendering it non rebuildable
- (5) Warranty Void Label(s) tampered with
- (6) Returned from someone other than the original purchaser. (warranties are non-transferable)
- (7) Returning a different product
- (8) Proof of after Market Tuner use that alters the OEM Software
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Shipping Policy
We use USPS for Shipping within the lower 48 and Internationally.
We cannot guarantee when an order will arrive. Consider shipping & transit time offered are an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Holiday Shipping Times are not guaranteed
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Taxes
Our Store shall automatically charge the applicable sales tax for products to be delivered to addresses within the same State. For the purchase of products from our Store and shipped to other states, you are solely responsible for all taxes for your State.
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Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Core Policy & Returns
Most products purchased on our Website are with Exchange the way it works is we ship a re manufactured part to you
We include a Pre paid return label this label requires You to return your Faulty Core Part within 15 Days from receiving the Reman part , this Return label is valid within the "Continental USA only" and will only be issued with the contents of the ordered part. Once your Core is Received your Warranty will commence.
Core Refunds can take up to 30 Business Days process starting from the time the core arrives at our Facility ,If you have not received a core refund up to this time this may mean your core is not repairable and can not be used to rebuild your Warranty will be validated you will not receive a Core Refund if one was due. The Core Fee would be stated on your Invoice separately.
You can request the non rebuildable core be returned to you. Return Shipping cost applies.
Core returns after 15 Day Return Policy, (Core fee will not be refunded Unless an Email is sent (ate@autoecu.com) prior to ,requesting a Return Extension) If the core is returned after the 15 Day Core Return Policy and no Notification was given for an extension, We will accept the Core for Warranty Activation But no Core Return Fee will be refunded( if applicable) Proof Of Extension Request is with the Buyer .
Cores we Do Not accept and have No Value;
1-CORES Cracked, Burned or broken-NO CREDIT VALUE
2-CORES that have contamination liquid or chemical –NO CREDIT VALUE
3-CORES with incorrect module boards or prior work conducted-NO CREDIT VALUE
4-Cores with Damaged Plugs or Cases ---NO CREDIT VALUE
CORES THAT HAVE NO CREDIT VALUE BECOME THE RESPONSIBILITY OF THE CUSTOMER TO RETRIEVE (includes all fees related to return shipping)
ALL PARTS THAT ARE RECEIVED AND LEFT FOR MORE THAN 30 DAYS FROM ARRIVAL DATE WILL BE DISPOSED OF IF NOT CLAIMED